Shipping policy
Shipping Policy
Processing time
Orders are processed within [1–3] business days of purchase (excluding weekends and public holidays). You’ll receive a confirmation email once your order is placed, and a second email with tracking details once it has shipped.
Delivery times
- Australia: [7–12] business days after dispatch
- New Zealand: [7–12] business days after dispatch
- International Shipping: [7–12] business days
Delivery times are estimates and may be affected by carrier delays, public holidays, customs, or remote locations.
Shipping costs
Shipping costs are shown at checkout before payment.
Tracking
All orders include tracking. Tracking can take up to 48 hours to update after you receive your shipping confirmation. You can check your order status anytime on our Track Order page.
Multiple packages
Items in the same order may ship separately and arrive on different days. You won’t be charged extra shipping if this happens.
Address errors
Please check your shipping address carefully at checkout. If you notice a mistake, contact us and we’ll do our best to update it. We can’t be responsible for orders delivered to an incorrect address provided at checkout.
Lost or delayed orders
If your order hasn’t arrived within 2 business days of the estimated delivery window, contact us at contact@lumiiproducts.com with your order number and we’ll investigate and resolve it with you.
Customs and import duties
For orders outside Australia, any customs fees or import taxes are the responsibility of the customer, unless stated otherwise at checkout.
Contact
Questions about your order? Email us at contact@lumiiproducts.com and we’ll get back to you within 1–2 business days.